Enterprise
Enterprise SLA and Support
Premium support tiers, uptime guarantees and escalation procedures.
Last updated: 2026-08-05
SLA Tiers
Premium Residential and Custom+ plans include a 99.9% uptime SLA with service credits for qualifying incidents.
Support Channels
Enterprise accounts receive dedicated channels in Slack or Teams, 24/7 escalation and quarterly business reviews.
Incident Response
Critical incidents trigger a 15-minute initial response. Status updates are posted to your dedicated status page subscription.
Custom Contracts
Volume commitments, exclusive pools and custom geographic expansion are available through enterprise sales with MSA and DPA signing.