Question 1

What is QualityProxy?

Accepted Answer

QualityProxy is an ethical proxy infrastructure provider offering residential, datacenter, mobile, and premium proxies with pay-as-you-go pricing and traffic that never expires.

Question 2

How is QualityProxy different from other providers?

Accepted Answer

We source IPs ethically with explicit user consent, offer transparent pay-as-you-go pricing with no expiring credits, and provide developer-first tooling with 24/7 human support.

Question 3

Does my traffic expire?

Accepted Answer

No. Purchased traffic stays in your account indefinitely until you use it.

Question 4

What proxy types do you offer?

Accepted Answer

Residential, datacenter, mobile, and premium proxies — each optimized for different use cases and trust requirements.

Question 5

Which countries do you support?

Accepted Answer

195 countries with city-level targeting. See our locations page for the full list.

Question 6

What payment methods do you accept?

Accepted Answer

Cryptomus and Binance Pay for enterprise accounts.

Question 7

Is there a free trial?

Accepted Answer

New accounts receive $5 in free credits.

Question 8

Can I get a refund?

Accepted Answer

Unused traffic can be refunded within 7 days of purchase. Contact support for assistance.

Question 9

Do you offer volume discounts?

Accepted Answer

Yes. Contact sales for custom pricing above 1 TB/month.

Question 10

What protocols do you support?

Accepted Answer

HTTP, HTTPS, and SOCKS5 on all proxy types.

Question 11

How do I authenticate?

Accepted Answer

Use your API key in the proxy username or via the Authorization header. See our docs for details.

Question 12

Can I use sticky sessions?

Accepted Answer

Yes. Sticky sessions keep the same IP for up to 30 minutes. Configure via session ID parameter.

Question 13

What is your uptime SLA?

Accepted Answer

We guarantee 99.9% uptime. Premium plans include SLA credits for downtime.

Question 14

How do I rotate IPs?

Accepted Answer

IPs rotate automatically on each request by default. Use sticky sessions when you need the same IP.

Question 15

Are your proxies ethical?

Accepted Answer

Yes. Every residential and mobile IP comes from users who explicitly opted in through our partner network. We never use malware or unauthorized devices.

Question 16

Are you GDPR compliant?

Accepted Answer

Yes. We comply with GDPR, CCPA, and other data protection regulations. See our privacy policy for details.

Question 17

Can I use proxies for any website?

Accepted Answer

You must comply with our Acceptable Use Policy and the target website's terms of service. We prohibit illegal activities.

Question 18

Do you offer dedicated IPs?

Accepted Answer

Yes, available on datacenter and premium plans. Contact sales for dedicated IP pricing.

Question 19

How fast is your support?

Accepted Answer

Average response time is under 2 hours. Premium and enterprise customers get priority support.

Question 20

Can I integrate with Puppeteer/Playwright?

Accepted Answer

Yes. We provide integration guides and code examples for all major browser automation tools.

Frequently asked questions

Frequently asked questions