Enterprise
Enterprise SLA and Support
Premium support tiers, uptime guarantees, and escalation procedures.
Last updated: 2026-08-05
SLA tiers
Premium Residential and Custom+ plans include 99.9% uptime SLA with service credits for qualifying incidents.
Support channels
Enterprise accounts receive dedicated Slack or Teams channels, 24/7 on-call escalation, and quarterly business reviews.
Incident response
Critical incidents trigger a 15-minute initial response. Status updates publish to your dedicated status page subscription.
Custom contracts
Volume commitments, exclusive pools, and custom geo expansion are available through enterprise sales with MSA and DPA execution.