Refund Policy

QualityProxy offers pay-as-you-go bandwidth with traffic that does not expire. This Refund Policy explains when refunds are available for purchases made through our website or control panel.

Unused prepaid bandwidth may be refunded within seven (7) days of purchase if less than ten percent (10%) of the purchased volume has been consumed.

Duplicate charges or billing errors verified by our finance team entitle you to a full refund, regardless of usage.

If we materially fail to provide the Services due to a prolonged outage that exceeds our published SLA and service credits do not remedy the impact, enterprise customers may request prorated refunds under their contract.

Bandwidth consumed beyond the ten percent threshold within the seven-day window.

Accounts canceled for violations of the Acceptable Use Policy.

Promotional credits, referral bonuses, and free trial balances.

Custom enterprise contracts, unless otherwise specified in writing.

Cryptocurrency payments after blockchain confirmation, except in cases of verified duplicate transactions.

Submit refund requests to support@qualityproxy.com with your account email, transaction ID, and the reason for the request. We respond within two business days.

Approved refunds are processed to the original payment method within five to ten business days.

Contact support before initiating a chargeback so we can resolve billing issues directly. Accounts associated with fraudulent chargebacks may be permanently suspended.

We may update this policy periodically. The version in effect at the time of purchase applies to that transaction.