Política de reembolso

QualityProxy offers pay-as-you-go bandwidth with traffic that does not expire. This Refund Policy explains when refunds are available for purchases made through our website or dashboard.

Unused prepaid bandwidth may be refunded within seven (7) days of purchase if less than ten percent (10%) of the purchased volume has been consumed.

Duplicate charges or billing errors verified by our finance team qualify for full refund regardless of usage.

If we materially fail to provide Services due to prolonged outage exceeding our published SLA and service credits do not remedy the impact, enterprise customers may request proportional refunds under their agreement.

Bandwidth consumed beyond the ten percent threshold within the seven-day window.

Accounts terminated for Acceptable Use Policy violations.

Promotional credits, referral bonuses, and free trial balances.

Custom enterprise contracts unless otherwise specified in writing.

Cryptocurrency payments after blockchain confirmation, except in cases of verified duplicate transactions.

Submit refund requests to support@qualityproxy.com with your account email, transaction ID, and reason for the request. We respond within two business days.

Approved refunds are processed to the original payment method within five to ten business days. PayPal and card refunds may take additional time depending on your financial institution.

Contact support before initiating chargebacks so we can resolve billing issues directly. Accounts associated with fraudulent chargebacks may be permanently suspended.

We may update this policy periodically. The version in effect at the time of purchase applies to that transaction.